If you received a damaged product, we will need to verify this information as soon as possible.
We will need proof of damage from the you. Specifically, we will need to receive 3 – 5 images that clearly display the reported damage, as well as the images of the container that it arrived in with all its contents. Please email them at support@cleanshopsboutique.com
Damage claims must be reported within thirty (30) days to be considered for a refund.
Please note that we cannot be held responsible for shipping and handling returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that never make it back to our warehouse.
Please note once your refund has been approved, you will receive the funds back in 5-7 business days.
In case you simply want to return the item (e.g. if they are not happy with it), we can offer you a refund on the product.
To be eligible for a refund, your item must be unused and in the original packaging and must be sent to us within thirty (30) days to be considered for a refund.
Please keep in mind that the shipping fee is non-refundable and that you will support the shipping costs for returning the product.
Please note once your refund has been approved, you will receive the funds back in 5-7 business days.
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.
Under these circumstances, refunds are not guaranteed, and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
Please note once your refund has been approved, you will receive the funds back in 5-7 business days.
Generally, packages that are returned to sender are subject to a refund less 25% restocking fee and shipping charges. This applies, but is not limited, to instances where the address was incorrectly inputted when the order was placed, where the recipient refused delivery, refused to pick up the package and where the address is deemed invalid by the carrier.
In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.
Please note once your refund has been approved, you will receive the funds back in 5-7 business days.
For any questions you have regarding returns and refunds, please email us at support@cleanshopsboutique.com
